Outage in SAP Concur

Incident in Expense,Travel,Invoice,Request,Imaging,Analysis/Intelligence on US2

Resolved Major
June 26, 2025 - Started 6 days ago - Lasted about 1 hour

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Outage Details

In the US2 Data Center, logging in via SSO through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced login errors, stating, “Sorry, but we’re having trouble signing you in. SAML message was not properly base 64 encoded” when attempting to log in. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur US2 SAP Concur Imaging SAP Concur Expense SAP Concur Request SAP Concur Travel SAP Concur Invoice SAP Concur Analysis/Intelligence
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 6 days ago - at 06/26/2025 08:10PM

In the US2 Data Center, logging in via SSO through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced login errors, stating, “Sorry, but we’re having trouble signing you in. SAML message was not properly base 64 encoded” when attempting to log in.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 6 days ago - at 06/26/2025 07:38PM

In the US2 Data Center, logging in via SSO through the SAP Concur website and SAP Concur mobile app is currently unavailable. Affected users may experience login errors, stating, “Sorry, but we’re having trouble signing you in. SAML message was not properly base 64 encoded” when attempting to log in.

The Incident Response Team (IRT) is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 6 days ago - at 06/26/2025 07:21PM

We are working to determine the user impact and will provide information as it becomes available.

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