Outage in SAP Concur
Incident in Japan - Japan Public Transportation (JPT) on US2
Resolved Minor
July 01, 2025 - Started 2 days ago
- Lasted about 2 hours
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Outage Details
In the US2 Data Center, creating JPT Route Search entries and adding entries made by Network IC card through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have encountered an error when attempting to select a route using the JPT expense type. Additionally, approvers and processors were unable to view or verify the registered route information.
Services have returned to normal operating levels. We will continue monitoring performance for the next 30-45 minutes to verify stability. Once verified as stable, the incident will be resolved.
Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE
2 days ago - at 07/01/2025 02:57AM
In the US2 Data Center, creating JPT Route Search entries and adding entries made by Network IC card through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have encountered an error when attempting to select a route using the JPT expense type. Additionally, approvers and processors were unable to view or verify the registered route information.
Services have returned to normal operating levels. We will continue monitoring performance for the next 30-45 minutes to verify stability. Once verified as stable, the incident will be resolved.
ISSUE STATUS UPDATE
2 days ago - at 07/01/2025 02:19AM
In the US2 Data Center, creating JPT Route Search entries and entries made by Network IC card through the SAP Concur website and SAP Concur mobile app is below expected level. Affected users may encounter an error when attempting to select a route using the JPT expense type.
The Incident Response Team (IRT) is currently investigating.
Our next scheduled update will be in one hour or sooner should a significant change occur.
ISSUE IDENTIFIED
2 days ago - at 07/01/2025 01:57AM
We are working to determine the user impact and will provide information as it becomes available.
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