Outage in SAP Concur

Incident in Expense,Request on EU2

Resolved Major
July 09, 2025 - Started 3 months ago - Lasted 32 minutes

Incident Report

In the EU2 Data Center, creating requests and expense reports through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced latency or a timeout error when attempting to create a request or expense report. No workaround was identified during service downtime. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur Expense SAP Concur EU2 SAP Concur Request

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 3 months ago - at 07/08/2025 08:19PM

In the EU2 Data Center, creating requests and expense reports through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced latency or a timeout error when attempting to create a request or expense report. No workaround was identified during service downtime.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE IDENTIFIED 3 months ago - at 07/08/2025 07:55PM

We are working to determine the user impact and will provide information as it becomes available.

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