Outage in SAP Concur

Incident in Travel on US2, EU2

Resolved Minor
July 09, 2025 - Started 3 months ago - Lasted about 1 hour

Incident Report

In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that states "No rental cars are available" when attempting to search for Sabre car rates. To check if your company is affected by this incident please log onto the Personalized Concur Open website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur US2 SAP Concur Travel SAP Concur EU2 SAP Concur Travel

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 3 months ago - at 07/09/2025 06:20PM

In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that states "No rental cars are available" when attempting to search for Sabre car rates. To check if your company is affected by this incident please log onto the Personalized Concur Open website.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 3 months ago - at 07/09/2025 06:01PM

In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may encounter a page that states "No rental cars are available" when attempting to search for Sabre car rates.

The Incident Response Team is currently investigating.

Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 3 months ago - at 07/09/2025 05:36PM

Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Sabre.

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