Incident in Travel on US2, EU2, APJ1

In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre and Amadeus GDS services via the SAP Concur website and mobile app is currently performing below expected levels. Affected users may see search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre and Amadeus GDS services via the SAP Concur website and mobile app is currently performing below expected levels. Affected users may see search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability.

The Incident Response Team (IRT) has worked on US2 and EU2 Data Centers and seeing recovery. They are still working on improving APJ1 Data Center.

In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the new Concur Travel experience using the Sabre, Amadeus and Travelport GDS services via the SAP Concur website and mobile app is currently performing below expected levels. Affected users may see search results; however, the results are being returned from the Concur Travel instead of the new Concur Travel, which may impact booking accuracy and availability.

The Incident Response Team (IRT) has engaged additional resources to assist in investigating the identified possible root cause. Our next scheduled update will be in one hour or sooner should a significant change occur.

In the US2, EU2, and APJ1 Data Centers, completing travel bookings for air, car, and hotel in the New Concur Travel using the Sabre and Amadeus GDS services through the SAP Concur website and SAP Concur mobile app are below expected level. Affected users may experience the error "We’re sorry. We encountered an issue that prevented us from completing your request." after clicking search.
The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

We are working to determine the user impact and will provide information as it becomes available.