Outage in SAP Concur

Incident in Travel on US2

Resolved Minor
July 29, 2025 - Started 3 months ago - Lasted about 1 hour

Incident Report

In the US2 Data Center, travel bookings for air, car, and hotel services in the New Concur Travel experience via the SAP Concur website and mobile app were performing below expected levels. Affected users may have experienced errors when attempting to book travel in the New Concur Travel. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur US2 SAP Concur Travel

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 3 months ago - at 07/28/2025 11:58PM

In the US2 Data Center, travel bookings for air, car, and hotel services in the New Concur Travel experience via the SAP Concur website and mobile app were performing below expected levels. Affected users may have experienced errors when attempting to book travel in the New Concur Travel.

Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE IDENTIFIED 3 months ago - at 07/28/2025 11:16PM

We are working to determine the user impact and will provide information as it becomes available.

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