Outage in SAP Concur

Incident in Travel on US2, EU2, APJ1

Resolved Minor
August 13, 2025 - Started 2 months ago - Lasted about 1 hour

Incident Report

In the US2, EU2, and APJ1 Data Centers, completing travel search for hotel in the New Concur Travel using the Amadeus GDS services through the SAP Concur website is below expected level. Affected users may experience the error "No hotel available." after clicking Search. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
Components affected
SAP Concur US2 SAP Concur Travel SAP Concur EU2 SAP Concur Travel

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Latest Updates ( sorted recent to last )
ISSUE STATUS UPDATE 2 months ago - at 08/14/2025 03:19AM

In the US2, EU2, and APJ1 Data Centers, completing travel search for hotel in the New Concur Travel using the Amadeus GDS services through the SAP Concur website is below expected level. Affected users may experience the error "No hotel available." after clicking Search.
Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

ISSUE STATUS UPDATE 2 months ago - at 08/14/2025 02:55AM

In the US2, EU2, and APJ1 Data Centers, completing travel search for hotel in the New Concur Travel using the Amadeus GDS services through the SAP Concur website is below expected level. Affected users may experience the error "No hotel available." after clicking Search.

The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

ISSUE IDENTIFIED 2 months ago - at 08/14/2025 02:38AM

We are working to determine the user impact and will provide information as it becomes available.

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