Outage in Sardine AI

Latency spike

Resolved Minor
November 13, 2024 - Started 11 months ago - Lasted 20 minutes
Official incident page

Incident Report

we observed latency increase from 23:48 pacific time. We have adjusted infrastructure and montioirng
Components affected
Sardine AI Customer APIs Sardine AI Device APIs

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/13/2024 08:56AM

This incident has been resolved.

MONITORING 11 months ago - at 11/13/2024 08:38AM

we observed latency increase from 23:48 pacific time. We have adjusted infrastructure and montioirng

Latest Sardine AI outages

Issue in loading certain features like Backtesting and embedded charts in the Dashboard - 25 days ago
Sandbox rules issue in displaying in Customer checkpoint - about 1 month ago
Intermittent 503 errors due to API instability - about 1 month ago
Customer Intelligence search degradation - 3 months ago
Risk evaluations might be coming up as Very High risk with blocklisted items when this is not actually true - 3 months ago

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