Outage in Sardine AI

Elevated API latency

Resolved Major

January 31, 2025 - Started 22 days ago - Lasted 26 minutes
Official incident page

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Outage Details

We are currently experiencing elevated latency and are actively working to resolve the issue

Components affected

Sardine AI Customer APIs Sardine AI Device APIs

Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 01/31/2025 10:10PM

This incident has been resolved.

We'll be adding a PostMortem with the full description and action items here as soon as we have it.

INVESTIGATING 22 days ago - at 01/31/2025 09:48PM

We are currently experiencing elevated latency and are actively working to resolve the issue

Latest Sardine AI outages

Device Features and Device Risk Signals are missing from some session in the Dashboard (UI issue, NOT data issue) - 2 days ago

/v1/rules endpoint in PROD not responding properly - 18 days ago

High latency on API requests - about 1 month ago

Service degradation - 2 months ago

Bulk decisioning alerts not working - 3 months ago

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