Outage in Sardine AI

Sandbox connectivity issues

Resolved Minor

April 02, 2025 - Started 28 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing connectivity issues on the Sandbox instance and we are currently investigating the root cause.

Components affected

Sardine AI Customer APIs Sardine AI Dashboard Sardine AI Device APIs

Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 04/02/2025 01:16PM

This incident has been resolved.

INVESTIGATING 28 days ago - at 04/02/2025 11:23AM

We are continuing to investigate this issue.

INVESTIGATING 28 days ago - at 04/02/2025 11:20AM

We are experiencing connectivity issues on the Sandbox instance and we are currently investigating the root cause.

Latest Sardine AI outages

Increased latency in the API request, rate limiting errors and issues with dashboard access - 7 days ago

Increased latency in the API requests - 7 days ago

SANDBOX environment is inaccessible - about 1 month ago

Elevated latency for customers API - about 1 month ago

Dashboard not showing transaction data - about 1 month ago

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