Outage in Sardine AI

[Resolved] Degradation due to an issue on a third party provider

Resolved Minor

June 12, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

One of our cloud provider is experiencing a worldwide incident across multiple services. The following services might be affected: - API latency - Dashboard access As soon as we have more information we'll update here

Components affected

Sardine AI Customer APIs Sardine AI Dashboard Sardine AI Device APIs

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/12/2025 08:48PM

This incident has been resolved.

MONITORING 11 months ago - at 06/12/2025 08:36PM

Providers are up, dashboard and API should be working fine.

Team is monitoring.

INVESTIGATING 11 months ago - at 06/12/2025 06:53PM

Following providers are affected which is also affecting us:

- Google Cloud: https://status.cloud.google.com/
- Cloudflare: https://www.cloudflarestatus.com/incidents/25r9t0vz99rp

INVESTIGATING 11 months ago - at 06/12/2025 06:45PM

We're still receiving errors from various cloud services. We're escalating to our cloud provider.

INVESTIGATING 11 months ago - at 06/12/2025 06:22PM

One of our cloud provider is experiencing a worldwide incident across multiple services.

The following services might be affected:

- API latency
- Dashboard access

As soon as we have more information we'll update here

Latest Sardine AI outages

India and Australia dashboard can't be accessed - 2 days ago

Sanctions/PEP/Adverse Media provider outage - 23 days ago

Issue with logging in the Dashboard - about 1 month ago

Persistent Tags can't be created in Production US - about 1 month ago

Elevated API latency - about 2 months ago

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