Outage in Sardine AI
Increased latency in PROD US for /v1/customers and /v1/issuing/risks endpoints
Resolved MinorIncident Report
Summary AI Generated
Sardine AI experienced increased latency in their US production environment affecting the /v1/customers and /v1/issuing/risks endpoints due to a database read replica failure on Google Cloud Platform. The Customer APIs were impacted for approximately 69 minutes while users experienced degraded performance. The issue was resolved by performing a manual failover to redirect traffic to a healthy database replica with additional capacity, restoring normal error rates and latency.
We are currently investigating this issue.
Components affected
Sardine AI Customer APIsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 24 hours ago - at 05/06/2026 06:11PM
This incident has been resolved.
MONITORING
about 24 hours ago - at 05/06/2026 06:07PM
We have mitigated the service degradation that began at approximately 16:48 UTC. Our team identified a failure in one of our database read replica instances on Google Cloud Platform and performed a manual failover to redirect traffic to a healthy replica with additional capacity. Error rates and latency have returned to normal levels as of approximately 17:57 UTC.
The incident lasted approximately 69 minutes. We are actively working with our cloud provider to determine the root cause of the replica failure and prevent recurrence.
IDENTIFIED
1 day ago - at 05/06/2026 05:40PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 05/06/2026 05:15PM
We are continuing to investigate this issue.
INVESTIGATING
1 day ago - at 05/06/2026 05:01PM
We are currently investigating this issue.
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