Sauce Labs Outage History

Sauce Labs experienced test failures affecting users running tests with SauceCtl in the US-West-1 and EU-Central-1 data centers. The incident impacted testing services across both regions for 1.3 hours. The root cause was identified and a fix was deployed, restoring full operational status to all services.

Sauce Labs experienced reduced iOS device availability in their US-West data center starting around 4:45 AM UTC on March 19, 2026. The incident affected users' ability to access iOS devices for testing in that region for approximately 1.1 hours. The service team resolved the issue and restored full operational status by 10:54 AM UTC.

Sauce Labs experienced device unavailability across US West 1, EU Central 1, and US East 4 data centers due to a third-party service disruption. The outage affected testing device availability in these regions for approximately 4.9 hours. The incident was resolved after investigation and remediation of the underlying third-party service issue.

Sauce Labs experienced an incident where live and automated real device test results were not displaying on the test results page in the US-West-1 data center. The issue affected users' ability to view their test results for real device testing in that region. The problem was resolved after 1.6 hours when remedial action was taken to restore full service functionality.

Sauce Labs experienced a major incident in the US-West-1 data center where automated tests using Sauce Connect were failing with "Misconfigured -- No active tunnel found for provided identifier" errors. The issue affected multiple US-West components and lasted 5.2 hours before the root cause was identified and a fix was deployed, restoring full service operations.