Outage in Scalepoint

Degraded performance in Settlement

Resolved Minor
August 14, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing issues with entering mailtab, sending RV sheets and selfservice in Settlement. We are also experincing issues with end-users not receiving e-mails such as eVouchers. What does this mean? Claimhandlers are unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.
Components affected
Scalepoint Settlement Scalepoint Repair & Valuation Scalepoint eVoucher Scalepoint Communication
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/14/2024 12:46PM

This incident has been resolved.

MONITORING 4 months ago - at 08/14/2024 11:48AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 months ago - at 08/14/2024 11:01AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 08/14/2024 08:12AM

We are currently experiencing issues with entering mailtab, sending RV sheets and selfservice in Settlement. We are also experincing issues with end-users not receiving e-mails such as eVouchers.

What does this mean?
Claimhandlers are unable to complete work in Settlement. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.

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