Users will experiencing 'server error' on some claims

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently testing a fix, which is scheduled to be implemented this evening.

Please rest assured that we are treating this issue with the highest priority.
We will share an update as soon as we have more information or once the issue has been resolved.

We are continuing to work on a fix for this issue.

What does this mean?
We have identified that cases on CORE & HUB with external material supplier are affected by this issue

A fix is currently being prepared for deployment

We will provide an update to this specific issue as soon as we have additional information/the issue has been resolved.

Our EasyClaims system has currently some performance issues and users experiencing 'Server error' when trying to access claims

What does this mean?
Claimhandlers may be unable to open claims in CWA. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide or the issue has been resolved.