Outage in Scalepoint
Disruption of service - ClaimsCORE & ClaimShop
Major
April 23, 2026 - Started about 9 hours ago
Official incident page
Official incident page
Incident Report
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint All (Entire system affected) Scalepoint Shop Scalepoint All (Entire system affected)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 7 hours ago - at 04/23/2026 12:13PM
A fix has been implemented and systems are back online. We are monitoring the results.
INVESTIGATING
about 8 hours ago - at 04/23/2026 11:47AM
We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.
INVESTIGATING
about 8 hours ago - at 04/23/2026 11:33AM
We are still investigating the issue.
INVESTIGATING
about 9 hours ago - at 04/23/2026 11:00AM
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - Repair & Valuation - 3 days ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
Disruption of service - Scalepoint ID - about 1 month ago
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