Outage in Scalepoint
Disruption of service - ClaimsCORE & ClaimShop
Resolved MajorIncident Report
Summary AI Generated
Scalepoint experienced a major service disruption lasting 9.6 hours where users were unable to access their settlement and Shop purchases, with multiple error reports affecting the entire ClaimsCORE and ClaimShop systems. A fix was implemented and systems were restored to normal operation, followed by monitoring to ensure stability.
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint All (Entire system affected) Scalepoint All (Entire system affected) Scalepoint ShopTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 04/23/2026 08:32PM
This incident has been resolved.
MONITORING
23 days ago - at 04/23/2026 12:13PM
A fix has been implemented and systems are back online. We are monitoring the results.
INVESTIGATING
23 days ago - at 04/23/2026 11:47AM
We are getting multiple reports of erros in CORE & HUB from users. Investigation continues.
INVESTIGATING
23 days ago - at 04/23/2026 11:33AM
We are still investigating the issue.
INVESTIGATING
23 days ago - at 04/23/2026 11:00AM
Some of our users are unable to gain access to their settlement and Shop purchases.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service (ClaimShop) - 3 days ago
Disruption of service - Settlement Tool - 22 days ago
Disruption of service - Repair & Valuation - 26 days ago
Some users are experiencing delays with emails from Scalepoint systems - about 1 month ago
Degraded performance - Settlement Tool (ClaimShop) - about 2 months ago
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