Outage in Scalepoint
Disruption of service - Repair & Valuation
Resolved MajorIncident Report
Summary AI Generated
Scalepoint's Repair & Valuation service experienced a major disruption lasting 5 hours, with users unable to access the Widget tool in the Selfservice module that claimants use to register items. Multiple fixes were implemented and monitored throughout the incident before the service was fully restored.
Some of our users are currently experiencing issues with Repair & Valuation.
The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint Repair & ValuationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/20/2026 01:14PM
This incident has been resolved.
MONITORING
3 days ago - at 04/20/2026 10:19AM
A fix has been implemeted for Widget tool. We are monitoring results.
IDENTIFIED
3 days ago - at 04/20/2026 09:25AM
We are continuing to observe errors affecting the Widget tool in Selfservice, and our investigation is ongoing. We apologize for the inconvenience this may be causing our users.
MONITORING
3 days ago - at 04/20/2026 08:53AM
A fix has been introduced to Selfservice. We are monitoring the results.
MONITORING
3 days ago - at 04/20/2026 08:43AM
We have observed erros in the Selfservice module, claimaints use to regristrer items. Work is ongoing to resolve the issue.
MONITORING
3 days ago - at 04/20/2026 08:22AM
Fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 04/20/2026 08:16AM
Some of our users are currently experiencing issues with Repair & Valuation.
The issue has been identified and we are working towards a solution with the highest priority. We will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 9 hours ago
Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - CORE & HUB - about 1 month ago
Disruption of service - Scalepoint ID - about 1 month ago
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