Outage in Scalepoint
Degraded performance - Settlement Tool (ClaimShop)
Resolved MinorIncident Report
Summary AI Generated
Users experienced degraded performance issues with Scalepoint's ClaimShop settlement tool, affecting the entire system. The engineering team implemented a fix and monitored the results, with the incident fully resolved after 47 minutes.
Some of our users are currently experiencing issues with degraded performance in ClaimShop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint All (Entire system affected)Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 03/30/2026 12:16PM
This incident has been resolved.
MONITORING
24 days ago - at 03/30/2026 11:47AM
Some users may still experience issues. We are working to resolve issues for a while yet.
MONITORING
24 days ago - at 03/30/2026 11:44AM
Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.
MONITORING
24 days ago - at 03/30/2026 11:31AM
A fix has been implemented. We are monitoring results.
INVESTIGATING
24 days ago - at 03/30/2026 11:30AM
Some of our users are currently experiencing issues with degraded performance in ClaimShop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - ClaimsCORE & ClaimShop - about 9 hours ago
Disruption of service - Repair & Valuation - 3 days ago
Disruption of service - CORE & HUB - about 1 month ago
Disruption of service - Scalepoint ID - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
