Outage in Scalepoint
Degraded performance - Settlement Tool (ClaimShop)
Resolved MinorIncident Report
Summary AI Generated
Users experienced degraded performance issues with Scalepoint's ClaimShop settlement tool, affecting the entire system. The engineering team implemented a fix and monitored the results, with the incident fully resolved after 47 minutes.
Some of our users are currently experiencing issues with degraded performance in ClaimShop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint All (Entire system affected)Need to monitor Scalepoint outages?
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/30/2026 12:16PM
This incident has been resolved.
MONITORING
2 days ago - at 03/30/2026 11:47AM
Some users may still experience issues. We are working to resolve issues for a while yet.
MONITORING
2 days ago - at 03/30/2026 11:44AM
Issue looks to be resolved. We continue to monitor whilst we are investigating root cause.
MONITORING
2 days ago - at 03/30/2026 11:31AM
A fix has been implemented. We are monitoring results.
INVESTIGATING
2 days ago - at 03/30/2026 11:30AM
Some of our users are currently experiencing issues with degraded performance in ClaimShop.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
Disruption of service - CORE & HUB - 16 days ago
Disruption of service - Scalepoint ID - 22 days ago
Disruption of service - CORE & HUB - 28 days ago
Degraded performance - HUB Health - about 1 month ago
Disruption of service - SMS Communication Core & HUB and ClaimShop - about 1 month ago
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