Outage in Scalepoint
Disruption of service - CORE & HUB
Resolved MajorIncident Report
Summary AI Generated
Scalepoint experienced a major service disruption affecting the entire CORE & HUB system, preventing users from working normally in these applications. The incident lasted 32 minutes, during which time a fix attempt temporarily expanded the outage to more users than initially affected. The issue was identified, resolved with a system fix, and service returned to normal after a brief monitoring period.
Some of our users are currently experiencing working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Components affected
Scalepoint All (Entire system affected)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/16/2026 07:35AM
The issue has been resolved and system is back to normal.
We are sorry for the inconvenience this may have caused.
MONITORING
about 1 month ago - at 03/16/2026 07:18AM
A fix has been implemented, and we are monitoring the results. Users may experience degraded performance while the systems stabilize.
IDENTIFIED
about 1 month ago - at 03/16/2026 07:11AM
In attempt to fix the issue, more users than expected may experience service outtage.
IDENTIFIED
about 1 month ago - at 03/16/2026 07:06AM
The issue has been identified. We are working to resolve it as soon as possible.
INVESTIGATING
about 1 month ago - at 03/16/2026 07:06AM
Some of our users are currently experiencing working in CORE & HUB system.
The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
Latest Scalepoint outages
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Degraded performance - Settlement Tool (ClaimShop) - 24 days ago
Disruption of service - Scalepoint ID - about 1 month ago
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