Some of our users are experiencing issue with our communication in Core & HUB

This incident has been resolved.

We are still working on preparing fix for release.

A fix is currently being prepared for release. We aim to have issue resolved before the end of today.

We are still working towards a solution for this issue. We apologies for the inconvenice this brings along.

We are continueing to work on resolving the issue.

Some additional information, to clarify the identified issue.

When sending messages via the Message-tab on a claim in CORE & HUB.
When users writes new text in the text-box, the new text disappears once email is sent.

Users using templates from Communication Designer module, will see all the original content of the template, but any additional text added, would disappear. Meaning only content from template is visible in message sent.

The issue has been identified and fix is being implemented.

Many of our users are currently experiencing issues sending SMS or e-mails.

The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.