Outage in Searchspring

Issue Accessing SMC

Resolved Major
March 03, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue preventing users from accessing the Searchspring Management Console (SMC). Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.
Components affected
Searchspring SMC ( Management Console )

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/04/2025 06:57AM

This incident has been resolved.

MONITORING 10 months ago - at 03/04/2025 04:26AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 10 months ago - at 03/04/2025 04:19AM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 03/04/2025 04:11AM

We are currently investigating an issue preventing users from accessing the Searchspring Management Console (SMC). Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.

Latest Searchspring outages

Increased error rate on search - 15 days ago
Search API Down - about 2 months ago
Major AWS Outage - about 2 months ago
503 Service Unavailable for small subset of customers - 5 months ago
Indexing issue - 10 months ago

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