Outage in Searchspring
Indexing issue
Resolved MajorIncident Report
We are currently investigating an indexing issue for customers on the new Shopify connector. Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 03/05/2025 10:08AM
This incident has been resolved.
MONITORING
8 months ago - at 03/05/2025 10:04AM
We are continuing to monitor for any further issues.
MONITORING
8 months ago - at 03/05/2025 10:04AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 03/05/2025 09:52AM
The issue has been identified and our teams are working on implementing a fix. We’ll provide more updates as soon as we have additional information. We will provide another update in 30 minutes or less.
INVESTIGATING
8 months ago - at 03/05/2025 09:17AM
We are currently investigating an indexing issue for customers on the new Shopify connector. Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.
Latest Searchspring outages
Search API Down - 14 days ago
Major AWS Outage - 14 days ago
503 Service Unavailable for small subset of customers - 3 months ago
Issue Accessing SMC - 8 months ago
Indexing Degraded - about 1 year ago
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