Outage in Searchspring
Indexing issue
Resolved MajorIncident Report
We are currently investigating an indexing issue for customers on the new Shopify connector. Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.
Components affected
Searchspring IndexingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 03/05/2025 10:08AM
This incident has been resolved.
MONITORING
over 1 year ago - at 03/05/2025 10:04AM
We are continuing to monitor for any further issues.
MONITORING
over 1 year ago - at 03/05/2025 10:04AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
over 1 year ago - at 03/05/2025 09:52AM
The issue has been identified and our teams are working on implementing a fix. We’ll provide more updates as soon as we have additional information. We will provide another update in 30 minutes or less.
INVESTIGATING
over 1 year ago - at 03/05/2025 09:17AM
We are currently investigating an indexing issue for customers on the new Shopify connector. Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.
Latest Searchspring outages
High Indexing Queue - about 1 month ago
Intermittent 500 Errors - about 1 month ago
Increased error rate on search - 8 months ago
Search API Down - 9 months ago
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