Outage in SecureCo

Hosted payment page failure alerts

Resolved Major
July 30, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Intermittent payment capture failure alerts are under investigation. We will provide a status update in 15 minutes.
Components affected
SecureCo Hosted Payments Page

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/30/2024 07:38AM

Monitoring has confirmed that no further failures have been seen and the incident is now resolved.

MONITORING about 1 year ago - at 07/30/2024 06:58AM

The issue has been corrected, the service is restored and will be monitored.

IDENTIFIED about 1 year ago - at 07/30/2024 06:41AM

Internal service caching is resolving, we anticipate a reduction in service errors.

INVESTIGATING about 1 year ago - at 07/30/2024 06:31AM

This issue has been identified as impacting additional customers, so has been upgraded to Major for those who use Omnichannel and CCP functions only.

INVESTIGATING about 1 year ago - at 07/30/2024 05:38AM

We are continuing to investigate the issue; however, we have confirmed that the majority of customers are not impacted.

INVESTIGATING about 1 year ago - at 07/30/2024 05:13AM

Intermittent payment capture failure alerts are under investigation. We will provide a status update in 15 minutes.

Latest SecureCo outages

Payment IVR intermittent transaction failure Alerts - 1 day ago
Issue with Inbound and Outbound calls in AU region - 14 days ago
Payments API availability - 18 days ago
Calls not connecting correctly in AU and NZ - about 1 month ago
Call quality issues for Payments services in Australia - about 1 month ago

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