Outage in SecureCo
Calls not connecting correctly in AU and NZ
Resolved MajorIncident Report
We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 09/16/2025 09:44AM
This incident has been resolved.
MONITORING
5 months ago - at 09/16/2025 09:09AM
Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.
INVESTIGATING
5 months ago - at 09/16/2025 09:05AM
We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.
Latest SecureCo outages
Call failures in AU1 Region - about 2 months ago
Payment IVR issues - 3 months ago
Payment IVR intermittent transaction failure Alerts - 4 months ago
Issue with Inbound and Outbound calls in AU region - 4 months ago
Payments API availability - 4 months ago
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