Outage in SecureCo
Calls not connecting correctly in AU and NZ
Resolved Major
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Outage Details
We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/16/2025 09:44AM
This incident has been resolved.
MONITORING
2 days ago - at 09/16/2025 09:09AM
Our carriage partner has notified us that the issue has been resolved now. We have validated that the service has been restored via test calls from our side and will continue to monitor the situation.
INVESTIGATING
2 days ago - at 09/16/2025 09:05AM
We have been notified by one of our carriage suppliers of an incident affecting Australia and New Zealand. We will provide further information when available.
Latest SecureCo outages
Call quality issues for Payments services in Australia - 10 days ago
Payment IVR - Unable to get into Secure Mode - about 2 months ago
Hosted Payments Page - Intermittent Capture Issues - about 2 months ago
ServiceDesk Portal Logon Issue - 5 months ago
Payment Services Issues - 07 April 2025 - 5 months ago
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