Outage in SecureCo
Call failures in AU1 Region
Resolved MajorIncident Report
We are currently investigating reports of call failures affecting SecureCo AU region
Components affected
SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo SIP Trunking for Genesys Cloud CX SecureCo SIP Trunking for NICE CXone SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice GatewayNeed to monitor SecureCo outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 12/15/2025 02:49AM
This incident has been resolved.
MONITORING
1 day ago - at 12/15/2025 12:06AM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 12/15/2025 12:04AM
We are continuing to monitor for any further issues.
MONITORING
1 day ago - at 12/15/2025 12:04AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 12/15/2025 12:01AM
The services are restored back to operational. We are continuing to monitor the situation
IDENTIFIED
1 day ago - at 12/15/2025 12:00AM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 12/14/2025 11:59PM
We have identified the problem and the team is working on the fix. ETA 10 mins
INVESTIGATING
1 day ago - at 12/14/2025 11:48PM
We are currently investigating reports of call failures affecting SecureCo AU region
Latest SecureCo outages
Payment IVR issues - about 2 months ago
Payment IVR intermittent transaction failure Alerts - 2 months ago
Issue with Inbound and Outbound calls in AU region - 2 months ago
Payments API availability - 3 months ago
Calls not connecting correctly in AU and NZ - 3 months ago
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