Outage in SecureCo

Call failures in AU1 Region

Resolved Major

December 14, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating reports of call failures affecting SecureCo AU region

Components affected

SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo SIP Trunking for Genesys Cloud CX SecureCo SIP Trunking for NICE CXone SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice Gateway

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/15/2025 02:49AM

This incident has been resolved.

MONITORING about 2 months ago - at 12/15/2025 12:06AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 12/15/2025 12:04AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 12/15/2025 12:04AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 12/15/2025 12:01AM

The services are restored back to operational. We are continuing to monitor the situation

IDENTIFIED about 2 months ago - at 12/15/2025 12:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 12/14/2025 11:59PM

We have identified the problem and the team is working on the fix. ETA 10 mins

INVESTIGATING about 2 months ago - at 12/14/2025 11:48PM

We are currently investigating reports of call failures affecting SecureCo AU region

Latest SecureCo outages

Payment IVR issues - 3 months ago

Payment IVR intermittent transaction failure Alerts - 4 months ago

Issue with Inbound and Outbound calls in AU region - 4 months ago

Payments API availability - 4 months ago

Calls not connecting correctly in AU and NZ - 5 months ago

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