Outage in SecureCo
Call quality issues for Payments services in Australia
Resolved MinorIncident Report
We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/08/2025 10:43PM
This incident has been resolved.
MONITORING
about 1 month ago - at 09/08/2025 09:07AM
A fix has been applied and we are monitoring the results
IDENTIFIED
about 1 month ago - at 09/08/2025 09:03AM
The issue has been identified and fix is being deployed
INVESTIGATING
about 1 month ago - at 09/08/2025 08:29AM
We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
Latest SecureCo outages
Issue with Inbound and Outbound calls in AU region - 12 days ago
Payments API availability - 16 days ago
Calls not connecting correctly in AU and NZ - 29 days ago
Payment IVR - Unable to get into Secure Mode - 2 months ago
Hosted Payments Page - Intermittent Capture Issues - 3 months ago
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