Outage in SecureCo
Call quality issues for Payments services in Australia
Resolved MinorIncident Report
We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 09/08/2025 10:43PM
This incident has been resolved.
MONITORING
5 months ago - at 09/08/2025 09:07AM
A fix has been applied and we are monitoring the results
IDENTIFIED
5 months ago - at 09/08/2025 09:03AM
The issue has been identified and fix is being deployed
INVESTIGATING
5 months ago - at 09/08/2025 08:29AM
We are currently investigating voice call quality issues experienced by customers connecting to the Payments service in Australia
Latest SecureCo outages
Call failures in AU1 Region - about 2 months ago
Payment IVR issues - 3 months ago
Payment IVR intermittent transaction failure Alerts - 4 months ago
Issue with Inbound and Outbound calls in AU region - 4 months ago
Payments API availability - 4 months ago
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