Issues with Calls to SecureCo Numbers from Some Australian Carriers

Monitoring has confirmed that the issue has been successfully resolved and no further action is required.

We are continuing to monitor for any further issues.

The issue has now been resolved for all calls from impacted providers and we are continuing monitoring to ensure there are no remaining issues until the incident is formally closed.

Initial Testing has confirmed successful remediation of the issue for test numbers re-routed during troubleshooting and the solution is now being applied to all impacted numbers.

Troubleshooting and Remediation work is ongoing with the third parties, no impact to calls from other providers has been identified at this stage.

Remedial work is still ongoing with the third parties to re-route traffic at an inter-carrier level as part of ongoing troubleshooting and resolution activities.

An inter-carrier issue has been identified that is resulting in no audio on some calls from Optus and Vodafone, remedial work is underway with both third parties to resolve the issue.

We are aware of an issue impacting some calls made from Optus and Vodafone to SecureCo Numbers, the issue is currently under investigation and there is no known impact for calls from other providers or impact to outgoing calls at this time.