Outage in SecureCo
Voice Connectivity Issues - 15/11/2024
Resolved MajorIncident Report
Our team are currently investigating call failures across some services
Components affected
SecureCo SIP Trunking for NICE CXone SecureCo Enterprise Voice SecureCo Enterprise Voice for Genesys Cloud SecureCo SIP Trunking for Genesys Cloud CX SecureCo Enterprise Voice for Cisco WebEx Contact Center Enterprise SecureCo New Zealand SecureCo Australia SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo Enterprise Voice for Nice inContact CXone SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice Gateway
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 11/15/2024 07:23AM
Post restoration monitoring has confirmed that the issue has been successfully resolved and services stabilised.
MONITORING
11 months ago - at 11/15/2024 06:31AM
Services have now stablised and the team are currently monitoring for any further issues.
IDENTIFIED
11 months ago - at 11/15/2024 06:24AM
Our Engineers are currently finalising a fix in order to ensure services are stabilised. Further update will be provided once we have confirmation.
INVESTIGATING
11 months ago - at 11/15/2024 05:55AM
Our Engineers are still investigating further and working to implement a fix. A further update will be provided once this has been confirmed.
INVESTIGATING
11 months ago - at 11/15/2024 05:27AM
Our team have identified the issue which is under further investigation.
INVESTIGATING
11 months ago - at 11/15/2024 05:16AM
Our team are currently investigating call failures across some services
Latest SecureCo outages
Payment IVR intermittent transaction failure Alerts - about 1 hour ago
Issue with Inbound and Outbound calls in AU region - 13 days ago
Payments API availability - 17 days ago
Calls not connecting correctly in AU and NZ - about 1 month ago
Call quality issues for Payments services in Australia - about 1 month ago
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