Outage in SecureCo
Voice Connectivity Issues - 15/11/2024
Resolved Major
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Outage Details
Our team are currently investigating call failures across some services
Components affected
SecureCo SIP Trunking for NICE CXone SecureCo Enterprise Voice SecureCo Enterprise Voice for Genesys Cloud SecureCo SIP Trunking for Genesys Cloud CX SecureCo Enterprise Voice for Cisco WebEx Contact Center Enterprise SecureCo New Zealand SecureCo Australia SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo Enterprise Voice for Nice inContact CXone SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice GatewayLatest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 11/15/2024 07:23AM
Post restoration monitoring has confirmed that the issue has been successfully resolved and services stabilised.
MONITORING
6 months ago - at 11/15/2024 06:31AM
Services have now stablised and the team are currently monitoring for any further issues.
IDENTIFIED
6 months ago - at 11/15/2024 06:24AM
Our Engineers are currently finalising a fix in order to ensure services are stabilised. Further update will be provided once we have confirmation.
INVESTIGATING
6 months ago - at 11/15/2024 05:55AM
Our Engineers are still investigating further and working to implement a fix. A further update will be provided once this has been confirmed.
INVESTIGATING
6 months ago - at 11/15/2024 05:27AM
Our team have identified the issue which is under further investigation.
INVESTIGATING
6 months ago - at 11/15/2024 05:16AM
Our team are currently investigating call failures across some services
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