Outage in SecureCo

Voice Connectivity Issues - 15/11/2024

Resolved Major
November 15, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Our team are currently investigating call failures across some services
Components affected
SecureCo SIP Trunking for NICE CXone SecureCo Enterprise Voice SecureCo Enterprise Voice for Genesys Cloud SecureCo SIP Trunking for Genesys Cloud CX SecureCo Enterprise Voice for Cisco WebEx Contact Center Enterprise SecureCo New Zealand SecureCo Australia SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for WebEx Calling SecureCo Enterprise Voice for Nice inContact CXone SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo Voice Gateway
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/15/2024 07:23AM

Post restoration monitoring has confirmed that the issue has been successfully resolved and services stabilised.

MONITORING about 1 month ago - at 11/15/2024 06:31AM

Services have now stablised and the team are currently monitoring for any further issues.

IDENTIFIED about 1 month ago - at 11/15/2024 06:24AM

Our Engineers are currently finalising a fix in order to ensure services are stabilised. Further update will be provided once we have confirmation.

INVESTIGATING about 1 month ago - at 11/15/2024 05:55AM

Our Engineers are still investigating further and working to implement a fix. A further update will be provided once this has been confirmed.

INVESTIGATING about 1 month ago - at 11/15/2024 05:27AM

Our team have identified the issue which is under further investigation.

INVESTIGATING about 1 month ago - at 11/15/2024 05:16AM

Our team are currently investigating call failures across some services

Latest SecureCo outages

Gen1 Upstream Carrier Path Degradation - 27 days ago
Voice Issues - 01/11/2024 - about 2 months ago
Intermittent Voice Connectivity Issues - 31/10/2024 - about 2 months ago
Voice Connectivity Issues - 28/10/2024 - from 15:54 AEDT - about 2 months ago
Issues with Calls to SecureCo Numbers from Some Australian Carriers - 2 months ago

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