Gen1 Upstream Carrier Path Degradation

This incident has been resolved.

Services are restored and under Monitoring.

We are engage in ongoing works with our Carrier Partner to resolve the issue.

The issue effects calls to tollfree numbers which route via URI to SecureCo to our SYD1 pop. Customers with inbound Toll Free numbers are advised to ensure they have configured their Toll-Free Call routing plan to use both SYD1 and SYD2 URI, as well as PSTN failover to ensure calls successfully terminate to the required Answerpoint.

We have identified the issue with the upstream carrier path and working on a work around solution.

We are currently investgating alarms and reports of an upstream carrier path in our Gen1 network failing to connect calls.

Investgations have commenced with the upstream carrier to identify the issue.