Outage in SecureCo

Intermittent Quality Issues IVP SYD2

Resolved Minor
February 17, 2025 - Started 2 months ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating ongoing reports with traffic instability between our Sydney POPs and our IVP AU1 Cloud Environment.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/18/2025 03:38AM

This incident has been resolved.

MONITORING 2 months ago - at 02/18/2025 12:15AM

We have identified a final routing issue and resolved it, at this time we will continue to monitor to ensure no issues remain.

MONITORING 2 months ago - at 02/17/2025 06:16PM

Our team has implemented a fix with the support of our routing vendor and we are monitoring to ensure there are no remaining issues.

IDENTIFIED 2 months ago - at 02/17/2025 01:17PM

POP Maintenance on SY2 Completed

IDENTIFIED 2 months ago - at 02/17/2025 12:33PM

Emergency works has commenced at SYD2 POP

IDENTIFIED 2 months ago - at 02/17/2025 11:15AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 02/17/2025 11:14AM

Investigations have led to a BGP flap occuring on all megaport services. An Engineer has been dispatched to the POPs for further investgation works.

IDENTIFIED 2 months ago - at 02/17/2025 09:43AM

The issue observed has been identified as a BGP flapping issue. Investigations as to root cause are ongoing.

INVESTIGATING 2 months ago - at 02/17/2025 08:35AM

Earlier today we observed traffic instability isolated to a few services and customers. The issue was resolved and isolated by failing over to our HA SBC. Unfortunately as the day progressed, additional reported cases had been observed. Investigations are ongoing with our connectivity partners and cloud partners to understand the cause of the issue.

INVESTIGATING 2 months ago - at 02/17/2025 08:31AM

We are currently investigating ongoing reports with traffic instability between our Sydney POPs and our IVP AU1 Cloud Environment.

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