Outage in SecureCo
IVP Intermittent Call Failures / Degraded Service - 05/03/2025
Resolved MinorIncident Report
We are currently investigating some reported call issues / failures & degraded service.
Components affected
SecureCo SIP Trunking for NICE CXone SecureCo SIP Trunking for Microsoft Teams SecureCo SIP Trunking for Genesys Cloud CX SecureCo SIP Trunking for Bring your Own Device (BYOD) SecureCo SIP Trunking for WebEx Calling
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 03/05/2025 12:45AM
Monitoring has confirmed that the issue has been successfully resolved and no further action is required.
MONITORING
8 months ago - at 03/04/2025 11:05PM
We are continuing to monitor for any further issues.
MONITORING
8 months ago - at 03/04/2025 11:04PM
Issue has been identified and service has now stablised. Engineers are currently monitoring.
INVESTIGATING
8 months ago - at 03/04/2025 10:47PM
We are currently investigating some reported call issues / failures & degraded service.
Latest SecureCo outages
Payment IVR intermittent transaction failure Alerts - about 5 hours ago
Issue with Inbound and Outbound calls in AU region - 13 days ago
Payments API availability - 17 days ago
Calls not connecting correctly in AU and NZ - about 1 month ago
Call quality issues for Payments services in Australia - about 1 month ago
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