Outage in SecureGive

Unable to complete one-time transactions

Resolved Major
May 02, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our team is aware and looking into a backend systems issue that is preventing transactions from completing.
Components affected
SecureGive Online SecureGive Text to Give SecureGive Kiosk - iPad SecureGive Kiosk - Windows SecureGive Mobile App - iOS SecureGive Mobile App - Android

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/03/2023 01:52AM

This incident has been resolved and transactions can now be completed.

INVESTIGATING over 2 years ago - at 05/03/2023 12:57AM

Our team is aware and looking into a backend systems issue that is preventing transactions from completing.

Latest SecureGive outages

System Slowness - about 1 year ago
Intermittent SecureGive Issues - almost 2 years ago
Transaction completion issues - almost 4 years ago
Users unable to complete a transaction - almost 5 years ago
Global Payments Processing Issue - almost 5 years ago

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