Outage in SecureGive

Intermittent SecureGive Issues

Resolved Minor
January 28, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring team was alerted to an issue that can cause some users to see an error screen when attempting to complete a transaction. Our team has identified the issue and is working to resolve it now.
Components affected
SecureGive Online SecureGive Text to Give SecureGive Kiosk - iPad SecureGive Kiosk - Windows SecureGive Mobile App - iOS SecureGive Mobile App - Android

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/28/2024 06:22PM

Our team has resolved the issue that was identified as causing the intermittent user errors and all SecureGive services are fully operational again.

IDENTIFIED almost 2 years ago - at 01/28/2024 05:00PM

Our monitoring team was alerted to an issue that can cause some users to see an error screen when attempting to complete a transaction. Our team has identified the issue and is working to resolve it now.

Latest SecureGive outages

System Slowness - about 1 year ago
Unable to complete one-time transactions - over 2 years ago
Transaction completion issues - almost 4 years ago
Users unable to complete a transaction - almost 5 years ago
Global Payments Processing Issue - almost 5 years ago

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