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Outage in SecureGive

Users unable to complete a transaction

Resolved Minor
February 10, 2021 - Started about 5 years ago
Official incident page

Incident Report

SecureGive was impacted by an issue with one of our transaction processing partners that lasted about 45 minutes this morning. This prevented users from being able to select a payment method to complete their transaction. Additionally, Text Giving users were not able to complete a successful transaction via SMS. All systems are restored and operational.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 02/10/2021 05:43PM

SecureGive was impacted by an issue with one of our transaction processing partners that lasted about 45 minutes this morning. This prevented users from being able to select a payment method to complete their transaction. Additionally, Text Giving users were not able to complete a successful transaction via SMS. All systems are restored and operational.

Latest SecureGive outages

System Slowness - over 1 year ago
Intermittent SecureGive Issues - about 2 years ago
Transaction completion issues - about 4 years ago
Global Payments Processing Issue - about 5 years ago

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