Outage in SecurePay Australia

SecurePay - Service Degradation - Fiserv Transaction Processing

Resolved Minor

March 13, 2025 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue currently affecting a section of SecurePay Transactions. Merchants using Fiserv or First Data as their acquirer are experiencing declined transactions with 123 and 124 response codes. Fiserv have confirmed they're currently investigating the issue. If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 03/14/2025 03:05AM

Fiserv have confirmed the issue has been resolved. Transactions are now processing as per normal.

During this time, transactions may have declined with 123, 124, 126 and 915 response codes.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

IDENTIFIED over 1 year ago - at 03/14/2025 02:08AM

We have identified an issue currently affecting a section of SecurePay Transactions.

Merchants using Fiserv or First Data as their acquirer are experiencing declined transactions with 123 and 124 response codes. Fiserv have confirmed they're currently investigating the issue.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

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