Unable to add new IP Address

A fix has been implemented by the third-party provider and the customers are now able to add new dedicated IPs from the user interface. Our team will continue to monitor the performance of our systems. We will provide an update within an hour or sooner if more information is available.

The third-party issue is still ongoing. Impact has not changed. We apologize for the inconvenience. We will provide another update as soon as more information becomes available.

The third-party problem is still present. The current impact continues to affect attempts to add an IP from the user interface. As a workaround, customers can add IPs via API: https://docs.sendgrid.com/api-reference/ip-address/add-ips. We will provide another update in two hours, or as soon as more information becomes available.

On October 6th, around 11:00 PM PST, our engineering team identified an issue with adding new dedicated IPs. It appears to be the result of a problem on a third-party provider side. When attempting to add a new dedicated IP from UI, customers would see a message stating that "We're sorry, we were unable to add the new IP address. Please try again.". This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.