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Outage in SendGrid

Incomplete Advanced Statistics

Resolved Minor
February 11, 2026 - Started 6 days ago - Lasted about 24 hours
Official incident page

Incident Report

Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 02/12/2026 06:36PM

Our engineers have monitored the fix and confirmed the issue with Advanced Statistics has been resolved. All services are now operating normally at this time.

IDENTIFIED 5 days ago - at 02/12/2026 02:42PM

Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.

IDENTIFIED 6 days ago - at 02/12/2026 11:02AM

Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.

IDENTIFIED 6 days ago - at 02/12/2026 06:56AM

Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.

IDENTIFIED 6 days ago - at 02/12/2026 04:19AM

Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.

IDENTIFIED 6 days ago - at 02/12/2026 12:50AM

Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 02/11/2026 10:47PM

We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 02/11/2026 08:47PM

We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 02/11/2026 07:46PM

We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 02/11/2026 06:46PM

Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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