Outage in SendGrid

Customers unable to receive 2FA SMS codes

Resolved Minor
November 17, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting around 8:30 am PT on 11/17/2023, our engineers began investigating an issue with logging into the SendGrid interface. Users may experience an issue after logging in with the Username and receive an error that states "Sorry, we were unable to send SMS at this time. Furthermore the user is not able to login to the SendGrid Interface. This does/does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
SendGrid Website
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/17/2023 09:14PM

Our engineers have monitored the fix and confirmed the issue with 2FA has been resolved. All services are now operating normally at this time.

MONITORING over 1 year ago - at 11/17/2023 07:09PM

Our engineers have identified the issue and implemented a fix with SMS Two Factor Authentication codes being delivered to phone numbers in Brazil. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING over 1 year ago - at 11/17/2023 06:23PM

Starting around 8:30 am PT on 11/17/2023, our engineers began investigating an issue with logging into the SendGrid interface. Users may experience an issue after logging in with the Username and receive an error that states "Sorry, we were unable to send SMS at this time. Furthermore the user is not able to login to the SendGrid Interface. This does/does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

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