Outage in SendGrid

Click Tracking degradation

Resolved Minor
November 21, 2024 - Started 27 days ago - Lasted 36 minutes
Official incident page

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Outage Details

As of approximately 1:30 AM PST on Thursday, November 21, 2024, our engineers began investigating an issue impacting Click Tracking URLs using 'ct.sendgrid.net'. This issue affects customers who have enabled click tracking but have not configured link branding. This does not affect mail send. Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 11/21/2024 10:23AM

Our engineers have monitored the fix and confirmed the issue with [product/feature] has been resolved. All services are now operating normally at this time.

INVESTIGATING 27 days ago - at 11/21/2024 09:53AM

As of approximately 1:30 AM PST on Thursday, November 21, 2024, our engineers began investigating an issue impacting Click Tracking URLs using 'ct.sendgrid.net'.

This issue affects customers who have enabled click tracking but have not configured link branding.

This does not affect mail send.

Our team is actively working to identify the root cause and will provide updates within the next hour or as new information becomes available.

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