Outage in SendGrid

Issues with Segments and Marketing Campaign sends to impacted segments.

Resolved Minor
December 11, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting around 1:31 PM PT on 12-11-2024, our engineers began investigating an issue with Marketing Campaigns segments and Single Sends triggering to these segments. A subset of customers using segmentation may experience errors while trying to send emails such as Automations or Single Sends to these specific segments. This does not impact the mail send API. We will provide another update in an hour or as soon as more information becomes available.
Components affected
SendGrid Marketing Campaigns
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/11/2024 11:33PM

Our engineers have monitored the fix and confirmed the issue with Segments and Marketing Campaigns has been resolved. All services are now operating normally at this time.

MONITORING about 1 month ago - at 12/11/2024 10:58PM

Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

IDENTIFIED about 1 month ago - at 12/11/2024 10:51PM

Our engineers have identified the issue and are working toward a fix. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 12/11/2024 10:45PM

Starting around 1:31 PM PT on 12-11-2024, our engineers began investigating an issue with Marketing Campaigns segments and Single Sends triggering to these segments. A subset of customers using segmentation may experience errors while trying to send emails such as Automations or Single Sends to these specific segments. This does not impact the mail send API. We will provide another update in an hour or as soon as more information becomes available.

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