Outage in SendGrid
Unified Account Signup & Linking Failures
Resolved Minor
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Outage Details
Starting around 12:20 pm PDT on 5/20/2025, our engineers began investigating an issue with some SendGrid account management features. Users may have experienced issues creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans. This did not impact mail send.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
SendGrid WebsiteLatest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/20/2025 09:07PM
Our engineers have monitored the fix and confirmed the issues with creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans has been resolved. All services are now operating normally at this time.
MONITORING
3 days ago - at 05/20/2025 08:34PM
Starting around 12:20 pm PDT on 5/20/2025, our engineers began investigating an issue with some SendGrid account management features. Users may have experienced issues creating a new SendGrid account, linking an existing SendGrid account to Twilio, and changing or cancelling paid plans. This did not impact mail send.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
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