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Outage in SendGrid

IP Access Management UI Failure

Resolved Minor
May 20, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Starting around 3:00 pm PDT on 5/20/2025, our engineers began investigating an issue impacting IP Access Management. Some users may experience trouble accessing the IP Access Management page in the UI. This does not impact mail send or the IP Access Management API endpoints. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
SendGrid Website

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/20/2025 11:25PM

Our engineers have monitored the fix and confirmed the issue with the IP Access Management UI page has been resolved. All services are now operating normally at this time.

MONITORING 11 months ago - at 05/20/2025 10:51PM

Our engineers have implemented a fix and are monitoring system performance. Users should now be able to access the IP Access Management page in the UI again. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 11 months ago - at 05/20/2025 10:18PM

Starting around 3:00 pm PDT on 5/20/2025, our engineers began investigating an issue impacting IP Access Management. Some users may experience trouble accessing the IP Access Management page in the UI. This does not impact mail send or the IP Access Management API endpoints. We will provide another update in 1 hour or as soon as more information becomes available.

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