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Outage in SendGrid

Customers not able to update their payment methods or upgrade subscriptions

Resolved Minor
June 04, 2025 - Started 11 months ago - Lasted 30 minutes
Official incident page

Incident Report

Starting around 7 AM PST on 6/04/2025, our engineers began investigating an issue with processing payments / upgrades. Users may experience difficulties updating their payment methods or upgrading subscriptions. This issue does not impact mail send. Our engineers have identified the issue and are actively working towards a resolution. We have identified the affected accounts and are diligently ensuring that all systems are restored to optimal performance. We will provide another update in 30 minutes, or sooner if more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/04/2025 04:23PM

At this time all issues with processing payments/ upgrades has been confirmed as resolved.

IDENTIFIED 11 months ago - at 06/04/2025 03:56PM

Starting around 7 AM PST on 6/04/2025, our engineers began investigating an issue with processing payments / upgrades. Users may experience difficulties updating their payment methods or upgrading subscriptions. This issue does not impact mail send.

Our engineers have identified the issue and are actively working towards a resolution. We have identified the affected accounts and are diligently ensuring that all systems are restored to optimal performance. We will provide another update in 30 minutes, or sooner if more information becomes available.

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