Outage in SendGrid

Intermittent Email Service Disruption

Resolved Minor
May 16, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our API validation system experienced some unexpected issues between 9:35 pm and 9:50 pm PT. A subset of accounts experienced issues related to sending email, email templates, and associated API requests. This included delays and potential failures when attempting to send mail or access related endpoints. All impacted systems have recovered, and email services are now operating normally.

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/16/2025 06:30AM

Our engineers have monitored the systems and confirmed that the issue impacting email sending, templates, and related API requests between 9:35 pm and 9:50 pm PT has been fully resolved. All services are now operating normally.

MONITORING 5 months ago - at 05/16/2025 05:42AM

Our API validation system experienced some unexpected issues between 9:35 pm and 9:50 pm PT. A subset of accounts experienced issues related to sending email, email templates, and associated API requests. This included delays and potential failures when attempting to send mail or access related endpoints. All impacted systems have recovered, and email services are now operating normally.

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