Outage in SendGrid

Mail send resulting in the following error 'We cannot allow you to access SendGrid because you appear to be located in an embargoed region' error

Resolved Minor
December 05, 2024 - Started about 2 months ago - Lasted 24 minutes
Official incident page

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Outage Details

Starting around 01:23 PM PST on 12-04-2024, our engineers began investigating an issue with mail send. Few customers may have experienced the following error ‘We cannot allow you to access SendGrid because you appear to be located in an embargoed region' when trying to send emails. Our engineers are implementing a fix and are monitoring system performance.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/05/2024 05:58AM

Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.

MONITORING about 2 months ago - at 12/05/2024 05:44AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 12/05/2024 05:35AM

Starting around 01:23 PM PST on 12-04-2024, our engineers began investigating an issue with mail send. Few customers may have experienced the following error ‘We cannot allow you to access SendGrid because you appear to be located in an embargoed region' when trying to send emails. Our engineers are implementing a fix and are monitoring system performance.

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