Outage in SendGrid

Payment Methods Experiencing Update Issues

Resolved Minor
September 15, 2025 - Started 2 days ago - Lasted about 19 hours
Official incident page

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Outage Details

Starting around 3:47pm PST on September 15th, our engineers began investigating an issue with updating payment methods for billing information. Customers may experience issues with adding and updating their payment methods. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/16/2025 05:50PM

After monitoring the implemented fix, we have confirmed the issue is resolved and systems are stable. You should now be able to update your payment method successfully. If you have any questions or encounter further issues, please contact our Support Team for further assistance.

MONITORING 1 day ago - at 09/16/2025 08:01AM

A fix has been implemented and we are monitoring the results. Please try updating your payment method again, and let us know if you continue to experience any difficulties.

IDENTIFIED 1 day ago - at 09/16/2025 07:59AM

The issue has been resolved. Please try updating your payment method again, and let us know if you continue to experience any difficulties.

IDENTIFIED 1 day ago - at 09/16/2025 06:01AM

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

IDENTIFIED 1 day ago - at 09/16/2025 03:17AM

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 09/16/2025 01:44AM

Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 09/16/2025 12:31AM

Our engineers are still investigating this issue with updating payment methods for billing information. As kindly mentioned previously customers may experience issues with adding and updating their payment methods. We will provide another update in an hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 09/15/2025 10:55PM

Starting around 3:47pm PST on September 15th, our engineers began investigating an issue with updating payment methods for billing information. Customers may experience issues with adding and updating their payment methods. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.

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