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Outage in SendGrid

Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing

Minor
April 30, 2026 - Started 3 days ago
Official incident page

Incident Report

Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

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IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
MONITORING about 7 hours ago - at 05/03/2026 02:54PM

Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available.

MONITORING about 21 hours ago - at 05/03/2026 12:59AM

We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available.

MONITORING 2 days ago - at 05/02/2026 12:58AM

Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share.

MONITORING 2 days ago - at 05/01/2026 07:02PM

Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available.

IDENTIFIED 2 days ago - at 05/01/2026 03:31PM

We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 04/30/2026 08:58PM

We've identified the issue and still  are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED 3 days ago - at 04/30/2026 06:50PM

Our engineers have identified an issue that is causing delays in updating individual contacts with recent engagement data (such as clicks and opens) for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). As a result, affected customers may experience delays when segmenting lists based on recent engagement, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.

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