Outage in SendGrid
SMS Delivery Receipt Delays from Twilio to Tigo Guatemala
Resolved MinorIncident Report
Summary AI Generated
SMS delivery receipt delays affected Twilio customers sending messages to Tigo network subscribers in Guatemala, lasting approximately 12 hours. While messages themselves were likely delivered successfully, delivery receipt confirmations were delayed throughout the incident. The issue was identified, resolved, and confirmed fully restored on September 30, 2026.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 09/30/2026 12:39PM
The incident has been resolved and SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala are operating normally.
MONITORING
about 4 hours ago - at 09/30/2026 10:41AM
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
about 6 hours ago - at 09/30/2026 08:40AM
We have observed a recovery in SMS delivery receipts from Twilio to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 09/30/2026 06:57AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 11 hours ago - at 09/30/2026 03:54AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 13 hours ago - at 09/30/2026 01:49AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 09/30/2026 12:43AM
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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