Outage in SendGrid

SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia

Resolved Minor

September 30, 2026 - Started about 8 hours ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia experienced delays for approximately 3.7 hours. Twilio identified the root cause and worked to restore service, observing recovery before confirming full resolution. The incident was resolved with SMS delivery returning to normal operation.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 09/30/2026 10:49AM

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia is operating normally.

MONITORING about 6 hours ago - at 09/30/2026 08:56AM

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 6 hours ago - at 09/30/2026 08:37AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 7 hours ago - at 09/30/2026 07:36AM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 09/30/2026 07:10AM

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