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Outage in SendGrid

Messaging Logs API Latency & Errors

Resolved Minor
September 30, 2026 - Started about 9 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

SendGrid's Messaging Logs API experienced elevated latency and errors when fetching and listing logs for approximately 7 hours. The issue stemmed from an underlying infrastructure problem that disrupted normal API performance. SendGrid identified and mitigated the root cause, with full resolution confirmed once latency and errors subsided.

We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/30/2026 01:09PM

We are no longer experiencing infrastructure issues affecting the Messaging Logs API. This incident has been resolved.

MONITORING about 2 hours ago - at 09/30/2026 12:49PM

We have identified and mitigated the underlying infrastructure issue affecting the Messaging Logs API. Initial recovery is underway, with elevated latency and intermittent log-fetching errors now subsiding. We are actively monitoring the system to ensure full stability and will provide another update shortly.

INVESTIGATING about 6 hours ago - at 09/30/2026 09:27AM

We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 09/30/2026 07:24AM

We are still investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 09/30/2026 06:12AM

We are investigating an issue with the Messaging Logs API. Users may experience higher latency than normal and errors fetching and listing Messaging Logs. We will provide another update in 1 hour or as soon as more information becomes available.

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